Most helpful review

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*** riders

I'm getting sick of these *** CitiBike riders. On my way to work this morning, crossing W. 58th St. near the Paris Movie Theater in Manhattan. I have the light, I have the right to cross the street and I am crossing in the crosswalk. A rider is flying across 58th St.,...
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1 comment
#2247889

Citibike is a big scam, gobbling up parking spots because NYC wants their residents to pay more and more everyday to live here. The city wants more taxes at the expense of driving low income people out.

ID
#3934834 Review #3934834 is a subjective opinion of poster.
Location
New York, New York

Docking Station problem but Citibike still threatening to charge me for lost bike

I docked a bike at a station and the light turned red but it locked the bike and wouldn't release it for me to properly dock. I called their customer support to report the issue - after awhile they mentioned that it looked like the bike was in the system. I was able to...
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1 comment
#2252952

The same thing happened to me and I called and they told me they would fix it and they did not. Lyft Customs service is TERRIBLE

ID
#3907948 Review #3907948 is a subjective opinion of poster.
Location
Los Angeles, California

Beware Day Pass

The day pass is essentially worthless and is a means of generating coverage costs paid by consumers. You're not taking the bike home and if you use the bike service 4 times in a day, you will still pay less. The limit is still 30 minutes and phrased in a way so you are under the impression that there's no limit. The Day Pass is a complete scam used to generate coverage fees. Period.
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ID
#3749000 Review #3749000 is a subjective opinion of poster.
Location
Brooklyn, New York

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New Reviewer

To clean up the garbage and weeds in front of my house

Update by user Jul 05, 2022

The fact that in emergency ambulance /fire department cant get close enough to house people have been hanging in front of my house in the wee hours of the morning I have to call 911 for distrubing me and my neighbors I am in the process of filing a local law 78 against...

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ID
#3734099 Review #3734099 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Garbage buildup emergency service to my house fire ambulance
Preferred solution
Rid of these bikes because they are a nuisance for me and my wife from bringing my packages in and health reasons

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New Reviewer

Awful customer service! Not recomended!

We tried to book two bikes on one phone and the app would not allow it. As tourists, this is how we've done it in many cities. We could not use the bike we initially took and returned it to the nearest spot as the initial one was full. Then, we contacted Customer Service and they are refusing to refund us the money, even if we did not use the bike and paid a full 24h rate. Not recommended at all, awful and unfair customer service, terrible app.

User's recommendation: Find a better shared bike service.

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1 comment
#2225136

If you've been able to resolve, could you please post here or post any other ways you've been able to resolve; filing a complaint, contacting an atty, etc. My family member is experiencing same and CitiBike is now claiming that they cannot locate bike and are charging for bike replacement.

ID
#3726372 Review #3726372 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Full refund

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